As you all know we are re-doing our kitchen and are purchasing a full kitchen set with a 5 year warranty on all 4 pieces. (Oven, Over the range microwave, refrigerator and dishwasher.)
If you follow my tweets you may have noticed that I have been in contact with Best Buy about a certain oven I want. It is a Frigidaire Model # FEF368GC in Stainless Steel.
We first went to HH Gregg and got some pricing. They have that oven in stock. But we thought we could get a better price for the set at Best Buy.
Went to Best Buy and sure enough, better pricing. But, they don't have that oven. They have it in Black, Bisque, White and Silver Mist. NO Stainless. So I twittered @twelpforce for some help. They said I would have to contact the store to see if it can be special ordered. This was last night.
I called first this morning at 10 am. (I called Best Buy store # 490) I was not connected to anyone and the line just rang and rang and rang. So I called back, 4 more times. Same thing. Just rings and rings. So I called again and pressed 3 for the Geek Squad. Got to a live person and they connected me to appliances. The phone just rang and rang and rang. So I called back. Same thing for a half hour! NO ONE ANSWERED THE PHONE! So I tweeted @twelpforce again. Sure enough, they got through to the store. I tried again. NO ANSWER. I finally got through to a LIVE person after 40 minutes. (which I am seething about because that is just POOR customer service! Wait! That's not even customer service! How do they operate a business if no one answers the phone?)
The lady takes my information and the model number of the oven and says she will look into it and will call me back. She calls back and says this is not something they can special order. So I tweet that we are going to HH Gregg. @twelpforce tweets me back and asks if @coral_bestbuy can help. She just tweets the same thing that was twittered at the beginning. "Check w/local store on ordering this item"
So, Best Buy just lost a $2500 sale and we are now going to HH Gregg.
See, this whole thing pains me because we actually like Best Buy and their warranties. We were really hoping that they would pull through for us on this item. But, no such luck. So Saturday morning, I'm pulling into HH Gregg and buying my kitchen set. With cash - cause that's how we roll.